What To Expect?

What happens after you have made an enquiry with me:

By email/text/Whatapp/FB Messenger

I will try to reply back to you within 24hours (This might not always be possible).
I will offer you a time slot for me to call you, for your free 20 minute initial phone call. If the time isn’t ok, then we can find a time that suit you.
If the time slot is ok. Then I will call you at that time, I will only try calling you twice. Then I wait for you to get back in contact with me

By phone

I can’t always answer my phone. (I do not answer calls from private numbers.) Please feel free to leave a message with your name and phone number.
I will get back to you by text to offer you a time slot for me to call you for your free 20 minute initial phone call. If the time slot isn’t ok, then We can find a time that suit you.
If the time slot is ok. Then I will call you at that time, I will only try calling you twice. Then I wait for you to get back in contact with me

What to expect on the free 20 minute phone call.

This is an opportunity for you to ask me any questions and for me to make sure, I am the right person for you. I will do this by asking you some questions.
If we both agree to go forward, then we can book a session called the initial session. this can be face to face or video call
Counselling isn’t one fits all, so I understand if you don’t want to go forward. I believe it’s important for you to find the right counsellor, as you need to feel relaxed to be able to open up and get the most out of the counselling process.
If you do want to go a head, then a £40 deposit is needed to confirm your booking of the initial session, this needs to be done within 48 hours of making the booking.
If this isn’t done within 48 hours,I will take it you no long want the initial session and the time slot maybe offered to someone else.
Once deposit is paid. I will email a confirmation email will have the counselling agreement, COVID-19 contract attached and other information you will need for your initial session.
Depending on face to face or video call counselling session, you may need to sign the counselling agreement, COVID-19 contract before the session but this will all be explained within the email

What to expect at the first step session?

Video call (Zoom)

Once the deposit is paid, I will send you a confirmation email with the contract attached and other information for you to read. You will need to sign the contract before the session but please understand this does not commit you to the counselling process and you can change your mind at any time.
Once the contract is signed, I will send you an invite to a video call meeting.
You will need a private space, where you won’t be disturbed for the 50 min session.
If we get cut off or the signal goes, I will try to reconnect twice, if no luck, then I will phone you to discuss your options.
Once the meeting starts I will go through the contract. I will be asking more questions then I did on the phone, as I want to get a better understanding of you. I will write some notes. (my confidentiality policy is outlined in the contract). I will only ask loads of questions and write some notes in this session.
This session is for 50min. If you agree to more sessions, then the session would be the same time weekly (session time and/or day could change , if needs be). Cost is £40 which is the outstanding for the session attending and £20 deposit for the nest session.
You may feel that you only need this session or that we are not right together and wouldn’t want any more sessions. Like I said before counselling isn’t one fits all, so I understand if you don’t want to go forward. I believe it’s important for you to find the right counsellor, as you need to feel relaxed to be able to open up and get the most out of the counselling process. Then you just need to pay the outstanding amount of £20 at the end of this session.

Face to face:

You’ll sign the contract once you are at the session and confirm you want to start the counselling process. (Please understand you can change your mind at any time to stop counselling. Below)
I will be asking more questions then I did on the phone, as I want to get a better understanding of you. I will write some notes. (my confidentiality policy is outlined in the counselling agreement) I will only ask loads of questions and take some notes in this session.
The session is for 50min. If you agree to more sessions, then the session would be the same time weekly (session time and/or day could change , if needs be). Cost is £40 which is the outstanding for the session attending and £20 deposit for the nest session.
You may feel that you only need this session or that we are not right together and wouldn’t want any more sessions. Like I said before counselling isn’t one fits all, so I understand if you don’t want to go forward. I believe it’s important for you to find the right counsellor, as you need to feel relaxed to be able to open up and get the most out of the counselling process. Then you just need to pay the outstanding amount of £20 at the end of this session.

What to expect at the weekly counselling sessions:

The session would be led by you and what you would like to work on.
I may bring up what has happened in the previous session and I may get you to explore your feelings more, but this will be done to support you through your counselling journey and to reach your goals.
At the end of the session is when you pay. (£40 that is for the outstanding amount and a deposit for next session.)

What to expect at the ending session (last session):

Endings are very important.
We need to complete one chapter to be able to go onto the next and that is the same with counselling.
Once you have come to the end of your counselling, it is a good idea to have an end session to say goodbye and to put that part of your life to bed.
Remember that you can still come back to counselling at a later date.
At the end of this session you only have to pay the outstanding amount of £20.